The Sherrill Family Blog

My First email:
Dear Suddenlink,

You need to add Fox Business Network to your channel line up. Dish Network and DirecTV have already added it to their line up.

Sincerely,
Dustin Sherrill

Response from Suddenlink:

Dear Dustin Sherrill,

Thank you for your inquiry. Suddenlink is committed to providing the best customer service possible.

Thank you for your interest in Fox Business Channel. Unfortunately, the interest in this channel among other customers continues to be quite limited. What’s more, we have not yet received a proposal from Fox News that would allow us to offer this channel to customers who do want it without impacting the cost of service for customers who don’t want it.

We will, however, continue to evaluate customer demand for the channel, as well as alternatives for offering it in a fair and equitable manner to those like you who want it. We appreciate your patience with this process and the time you’ve taken to share your interest.

We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.

Did you know that you can speak with a live agent without picking up the phone? It’s Easy! Simply Click on the link below and let us assist you with your general or account specific questions. We are available 24 hours a day, 7 days a week for your convenience.

http://www.suddenlink.com/chat.do?

Thank you for choosing Suddenlink Communications!
“Easy as counting to 1″

My rebuttal:
Dear Suddenlink,

I find your excuses to be questionable and weak. How can you say interest is limited for Fox Business Network? All anyone talks about on the news today is the economy. Seems to me that there is a very large interest out there for the type of programming Fox Business Network delivers. Why else would Dish Network and DirecTV add it to their lineups? I can tell you why! It is because of Dave Ramsey; He is the hottest thing since sliced bread. So much so that even Congressmen such as John Culberson can’t help it but twitter about him on Capitol Hill. No interest, indeed?!?

It also irritates me that you say you are awaiting a proposal from Fox that won’t impact the cost of service to your customers that don’t want this channel. Yet I have received rate hikes in the past due to such channels as ESPN. I couldn’t give a flip about ESPN or the many other sports channels provided but my rates went up because of them.

Sincerely,
Dustin Sherrill

9/27/2008

I do not approve of our Federal Government spending 700 billion dollars on a bail out of the banking industry.  I believe Dave Ramsey has come across a reasonable compromise.  The recommendation is this:  Let’s temporarily change the mark-to-market accounting law and then extend insurance to cover this; I would expect that would only cost the taxpayers about 35 billion which will only cost us 5% of what currently is proposed.  To me spending 35 billion is a compromise because I would be happier if we did nothing to bail out these ill ran companies.  I didn’t get any bail out money 2 years ago when I had to close my business? The Federal Govt should not be buying this debt and should not be making loans!  If my representatives decide to extend loans I will make it my mission to see that each and everyone of them is voted out of office!   I am working very hard here at home and living on a budget so that I will never be put in a position that I have to borrow money from anyone ever again and I don’t want my government doing it either! Last thing our country needs is to add another trillion to our National Debt!  I can’t help but suspect that my representatives somehow have their pockets in this. I am angry as hell about how this is being handled and I will do something about it! Trust me.
Sincerely,
Dustin Sherrill
Nixa,MO,USA